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Below are some common answers to questions on the topic you selected:

Technical problems with Web Site or Registration

REGISTRATION & LOGGING-IN

I can't register.
There is a known incompatibility between the WebTV interface and our registration process. If you are a WebTV user and would like to sign up for our site, please contact us through the form below.

I tried to register, but never got my confirmation email.
If you don't receive the confirmation e-mail within a few minutes, please check your SPAM folder, and report this to your ISP. Some ISPs, such as AOL, Yahoo and Hotmail deliver mail slowly or not at all, which is beyond our control. Click here for more information about finding your SPAM folder and white listing HA.com.

Also, please add Bid@HA.com to your address book to help ensure you receive requested e-mails.

Nothing happens when I click on my account registration link.
Some e-mail software disables the links in text e-mails, primarily AOL. Please copy and paste the entire link into the space to the left of the "Go" button at the top of your AOL window, and then either click "Go" or hit the "Enter" key on your keyboard. This should complete the registration.

I am having problems Logging-In; it sends me to the Home Page when I am trying to access features such as MyBids and the Permanent Auction Archives.
Your username and password are correct, but a security setting somewhere on your computer is not allowing our site to save the information necessary to know that you've logged in. Please read our Website Tips for more information. If you have recently installed a firewall and are experiencing this behavior you will probably need to ensure that Heritage is treated as a trusted site in order to use the member-only features, and in extreme cases, you may need to disable your firewall while on our site. Please note that bidding is NOT affected by this behavior.

BIDDING & PAGE ERRORS

I get an error when trying to access a page or place a bid.
We are very interested to hear the details of any errors you may encounter on our site. First, please try the action again from a new browser window. Secondly, fill out the form below with as much detail as you can provide relating to the error. Include information like "what page did you come from?", "were you logged in?", "what browser and version are you using?, " and "what specific error did you receive?"

I can't bid, even though I registered.
You must activate your registration with Heritage by clicking on a link in an e-mail we send to you as soon as you enter your information. Please check your mailbox for this e-mail. AOL and Verizon users may need to check your Spam/Bulk/Junk e-mail folder.



If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.


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Phone: 1-800-872-6467
Fax: 214-409-1425
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Heritage delivers Value - $694,358,030 sold at auction and in private treaty sales over the past 12 months.

Our 58,461 Sports Collectible bidder-members and 480,234 Heritage bidder-members overall (from 164 countries) enjoy all these free benefits:

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Free Newsletter and Announcements!

Quality Consignments Wanted

Consign to the 2010 April Signature Sports Memorabilia Auction.

We expect to have one of our Consignment Directors visiting your area soon. Please call to arrange an appointment.

E-mail Jonathan Scheier or call
1-800-872-6467 x1314

Video Video: Why Consign?

View traffic of HA.com vs. other auctions on Compete.com